NatWest is hiring for the position of Customer Service & Operations Analyst – Anti-Money Laundering in Chennai. The role is part of a specialist AML team and involves investigating queries, processing and authorising transactions, supporting business processes, and maintaining accurate customer and transaction information.
Candidates with a Graduate qualification are mentioned as eligible in the supplied job information. The source also states that candidates with relevant experience can apply, while the detailed requirements indicate knowledge and experience of AML processes and procedures.
Company Overview
| Name of the Company | NatWest |
| Required Qualifications | Graduate |
| Skills | Good written and spoken communication skills |
| Category | Operations |
| Work Type | Onsite |
| Closing Date | 6th October 2026 |
About the Role
As a Customer Service & Operations Analyst in Anti-Money Laundering, you will work with a specialist AML team to support the business and customers. The role involves responding to customer queries, processing and investigating transactions, collecting the required information accurately, and escalating issues when necessary.
The role also provides exposure to process training and knowledge sharing within the team, along with relevant training programmes and career development opportunities.
Job Details
Θ Positions: Customer Service & Operations Analyst – Anti-Money Laundering
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full TimeΘ Requisition ID: R-00285674
Roles and Responsibilities
- Investigate queries accurately and raise them with relevant parties, escalating where required.
- Process transactions accurately within the agreed turnaround time.
- Authorise and investigate transactions as part of AML-related activities.
- Participate in initiatives designed to improve customer service, processes and procedures.
- Review processing errors and customer complaints to identify trends and training requirements.
- Support process training and knowledge sharing across the team.
- Accurately collect and maintain the information required to complete processes.
Required Skills & Qualifications
Candidates should have knowledge and experience of AML processes and procedures, along with awareness of current trends, policies and regulations.
The source also highlights the following requirements:
- Understanding of the financial services industry and customers.
- Knowledge of products, processes and banking systems.
- Good written and spoken communication skills.
- Ability to work accurately and meet deadlines.
- Strong attention to detail.
How to Apply
Interested candidates can apply for the Customer Service & Operations Analyst – Anti-Money Laundering position through the official application link provided in the original job source.
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