Customer Support Analyst I Job Openings in Hyderabad 2026!!!
GHX announced job vacancy for the post of Customer Support Analyst I.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | GHX |
| Required Qualifications | Graduate |
| Skills | Self-organization and time management skills |
| Category | Customer Support |
| Work Type | Onsite |
Responsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations
Job Details
Θ Positions: Customer Support Analyst I
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4699789005
Roles and Responsibilities:
- Serves as a primary point of contact for GHX customers communication via phone, email, and Chat.
- Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed.
- Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.
- Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience.
- Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.
- Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience.
- Uses GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization.
- Meet or exceed productivity and performance measures for the position as defined.
- Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.
- Other responsibilities, as assigned.
Required Skills & Qualifications:
- Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and inform prevention of repeat occurrences.
- Ability to balance multiple work tasks at the same time and deliver solutions in a timely manner with quality.
- 1-3 Yrs Experience with relevant Customer Service Experience
- Self-organization and time management skills with attention to detail.
- Ability to work collaboratively in a dynamic environment.
- Customer service and interpersonal skills
- Growth mentality that embraces change and owns personal contribution to success.
- Bachelor’s degree or equivalent combination of training and experience.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must have the ability to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner.
- Must be able to explain, follow and enforce operating policies and procedures as appropriate.
- Must have the ability to grasp technical concepts with accuracy.
Additional Information:
- Must be a Graduate
- Flexible working with US shifts
- Work from office
- Transportation – 1 way provided (Drop cab)
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
