CX Support Analyst Job Openings in Chennai 2026!!!
Athenahealth announced job vacancy for the post of CX Support Analyst. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Athenahealth |
| Required Qualifications | Graduate |
| Skills | Analytical & Logical Thinking |
| Category | Customer Success |
| Work Type | Onsite |
CX Support Analyst for the Clinicals team within Customer care department is responsible for investigating, resolving, and addressing inquiries related to clinical workflows within Athenahealth’s Clinicals EHR and Communicator product. This role ensures that physicians and clinical staff can effectively manage encounters, appointments, charts, documents, faxes, and patient communications by identifying and resolving workflow issues in a timely and accurate manner.
Job Details
Θ Positions: CX Support Analyst
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R14796
Roles and Responsibilities:
- Issue resolution: Analyse and resolve queries related to encounters, appointments, charting, documentation, fax management, and patient communication workflows.
- Root cause analysis: Research and diagnose workflow problems, identify trends, and recommend corrective actions.
- Collaboration: Work closely with internal/external teams and support teams to ensure timely resolution of clinical workflow issues.
- Documentation: Maintain clear records of issues, resolutions, and best practices to support knowledge sharing and continuous improvement.
- Client communication: Address both internal and external inquiries with professionalism, ensuring client satisfaction and confidence in issue resolution.
- Driving results: Ensure adherence to SLA by resolving issues within defined timelines while maintaining high CSAT scores. Drive quality and accuracy in issue resolution, guaranteeing timely support that minimizes workflow disruptions
- Ownership and Accountability: Demonstrates a strong sense of responsibility by taking full ownership of tasks, challenges, and outcomes.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline.
- 2-4 years of experience in RCM (but not mandatory) or equivalent experience in any Customer support or product support domain (Preferred but not mandatory).
- A candidate should possess the skills necessary to provide consistent, effective customer service support while demonstrating strong analytical, communication, and organizational abilities, being detail-oriented, and maintaining a client-centric approach.
- Candidates must possess a strong desire to learn and adapt to frequent changes to the product.
- Embrace creative solutions-based approach to resolve the issues/tickets created by the client.
- Applicants should be flexible to work in a 24/7 client support environment
Technical & Functional Skills:
- Exposure to any Technical proficiency – Hands on using CRM systems and ticketing tools or troubleshooting software (Preferred but not mandatory)
- Analytical & Logical Thinking
- Ability to analyze and think out of box while resolving issues
- Ability to identify the root cause of the problem
- Problem solving skills – Applying structured thought process to solve the issues.
- Product & Functional understanding – Ability to understand end-user workflows and to connect product behavior.
Soft Skills:
- Communication Skills: Clear verbal and written communication
- Behavioral & Soft skills: Active listening
- Customer first mindset with strong ownership
- Adaptability to frequent product updates or workflow changes
- Time Management: Meeting the quality expectations by managing the daily deliverables.
- Adaptability: Ability to work in a dynamic environment with frequent changes and regular updates to the product.
- Decision making – Ability to prioritize issues based on impact and urgency
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
