NTT Data is hiring for the position of Helpdesk Associate – ITIL in Coimbatore. Candidates who have completed a Bachelor’s Degree and have strong troubleshooting, bug-finding, and resolution skills are eligible to apply.
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Strong troubleshooting skills, bug-finding, and resolution |
| Category | Support |
| Work Type | Onsite |
NTT Data is the hiring organization for this Helpdesk Associate – ITIL position.
The Helpdesk Associate – ITIL role at NTT DATA in Coimbatore is responsible for delivering IT Service Desk support, guidance, and training to end-users. Key responsibilities include troubleshooting hardware and software issues, escalating problems, supporting onboarding activities, and collaborating with internal IT teams.
The role requires excellent English communication, strong customer service, and the ability to work 24/7 rotational shifts. Candidates should have knowledge of IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment, along with strong troubleshooting and independent working skills.
The position is office-based, with mandatory work from office and rotational shifts. Willingness to learn and contribute to process improvements is also essential.
Job Overview
- Position: Helpdesk Associate – ITIL
- Location: Coimbatore
- Salary: As per company standards
- Job Type: Full Time
- Requisition ID: NTT1GLOBAL369173
- Category: Support
- Work Type: Onsite
Roles and Responsibilities
- Provide IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalate support issues to the next level promptly.
- Support IT onboarding activities for end-users.
- Work with internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users and the internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Willingness to learn and grow in other IT business areas.
Required Skills & Qualifications
- Bachelor’s Degree.
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Strong team-player skills.
- Willingness to work 24/7 rotational shifts and rotational week-offs.
- Work from office is mandatory.
- Excellent communication skills and comfort working with various stakeholders.
- Strong troubleshooting, bug-finding, and resolution skills.
- Ability to work independently within a diverse global team.
- IT software and hardware troubleshooting knowledge and skills, including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment.
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