Customer Service & Operations Analyst Job Openings in Gurgaon 2026!!!
NatWest Group announced job vacancy for the post of Customer Service & Operations Analyst.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NatWest Group |
| Required Qualifications | Graduate |
| Skills | Strong interpersonal skills |
| Category | Customer Service & Operations |
| Work Type | Onsite |
| Closing Date | 24th August 2026 |
They’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. They’re offering this role at senior analyst level.
Job Details
Θ Positions: Customer Service & Operations Analyst
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: #R-00281940
Roles and Responsibilities:
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within their SLAs.
Your day-to-day will include:
- Authorising and investigating all transactions to their KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business
Required Skills & Qualifications:
They’re looking for someone with strong interpersonal skills to listen to their customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
How to Apply
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