Business Analyst Job Openings in Bangalore 2026!!!
IntouchCX announced job vacancy for the post of Business Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | IntouchCX |
| Required Qualifications | Diploma / Graduate |
| Skills | Zendesk, Salesforce, or similar tools |
| Category | Analysis |
| Work Type | Onsite |
The Business Analyst plays a key role in enhancing customer interaction experiences and operational efficiency. This position focuses on analyzing user behavior, optimizing interaction flows, and supporting the design and continuous improvement of automated, user-facing solutions.
The role bridges business needs with technical execution, ensuring solutions are intuitive, scalable, and aligned with user expectations. Through close collaboration with cross-functional teams, the Business Analyst drives improvements in user journeys, system performance, and overall experience outcomes, particularly in digital and interaction-driven environments.
Job Details
Θ Positions: Business Analyst
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 16349
Roles and Responsibilities:
- Gather and analyze business and user interaction requirements, translating them into clear functional specifications.
- Map and document end-to-end user journeys, identifying opportunities for optimization and automation.
- Analyze user inputs, behaviors, and patterns to identify trends, gaps, and opportunities for improvement.
- Collaborate with cross-functional teams to design and refine interaction flows and decision logic.
- Support the development and enhancement of automated workflows and customer interaction processes.
- Monitor performance metrics and continuously iterate on solutions to improve accuracy, efficiency, and user satisfaction.
- Conduct root cause analysis on experience gaps and recommend data-driven improvements.
- Facilitate workshops and discovery sessions to align on requirements, flows, and expected outcomes.
- Track project progress, communicate updates, and ensure alignment on timelines and deliverables.
- Develop test scenarios and validate solutions to ensure they meet business and user requirements.
- Document processes, flows, and logic clearly and in a structured manner for stakeholders.
- Communicate risks, issues, and insights to stakeholders and leadership.
Required Skills & Qualifications:
- A Degree or Diploma in Business Administration, Information Systems, Engineering, Computer Science, or a related field.
- 1.5 – 3 years of experience in business analysis, process optimization, or experience-focused roles.
- Experience analyzing user behavior, interaction patterns, or customer journeys.
- Strong experience gathering and documenting functional and user-centric requirements.
- Experience with CRM or customer interaction platforms (e.g., Zendesk, Salesforce, or similar tools).
- Familiarity with workflow automation, decision trees, or rule-based systems is an asset.
- Strong analytical mindset with the ability to interpret data and translate insights into actionable improvements.
- Experience with process mapping, journey mapping, and root cause analysis.
- Understanding of testing methodologies, including scenario creation and validation of expected outcomes.
- Strong communication skills with the ability to facilitate workshops and explain complex concepts clearly.
- Proficiency in Excel/Google Sheets and data analysis techniques.
- Close attention to detail, especially in documenting flows, logic, and requirements
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- A collaborative mindset with strong problem-solving and critical thinking skills.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
