Associate Engineer (Global IT Helpdesk) Job Openings in Chennai 2026!!!
Flex announced job vacancy for the post of Associate Engineer – Global IT Helpdesk.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Flex |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Knowledge in IT Service Desk / Technical troubleshooting |
| Category | Technical Support |
| Work Type | Onsite |
| Closing Date | 1st June 2026 |
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, they encourage you to apply and join them to create the extraordinary. The Associate Engineer – Global IT Helpdesk will be based in Chennai, reporting to Assistant Manager.
Job Details
Θ Positions: Associate Engineer – Global IT Helpdesk
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: WD221639
Roles and Responsibilities:
- Provide 24/7 IT Support via Chats, Tickets, and Calls
- L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
- First point of contact to handle IT issues from internal users
- Troubleshoot technical issues through remote desktop connection
- Modify email distribution list permissions
- Modify Active Directory groups
- Software installations and Repairs
- Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
- Maintain Service Level Agreement for all the tickets
- Prompt response to the emails received in the shift
Required Skills & Qualifications:
- BE/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates – with no standing arrears and 60% and above throughout the academics.
- Experience should be 0-2yrs.
- Should be willing to work in rotational shifts (including night shifts).
- Should possess good communications Skills.
- Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
- Basic understanding on Operating System (Win 10 & 11).
- Basic Networking knowledge
- Basic knowledge of email clients, MS Office, Office 365
- Ability to execute normal tasks with little supervision
- Creative and innovative thinker
- Problem Resolution Skills
- Customer Service Oriented
- International BPO background will be an additional advantage
How to Apply
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Disclaimer:
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