Customer Care Specialist Job Openings in Gurgaon 2026!!!
Criteo announced job vacancy for the post of Customer Care Specialist. The place of posting will be at Gurgaon (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Criteo |
| Required Qualifications | Graduate |
| Skills | Problem‑solving, simplifying complexity, and Delivering solutions |
| Category | Commercial |
| Work Type | Hybrid |
As a Customer Care Specialist, you will play a key role in supporting Criteo’s growth by acting as a trusted partner for their advertisers across a wide range of topics. This role offers strong exposure, ownership, and development opportunities within a fast‑growing, collaborative environment. AI is transforming Customer Care, and their team is at the forefront of that transformation. They actively participate in pilots, tests, and continuous improvements of the AI tools Criteo builds and uses, shaping the future of how they support their clients.
Job Details
Θ Positions: Customer Care Specialist
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: r20485
Roles and Responsibilities:
- Deliver an excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy
- Act as a client advocate, escalating performance‑related questions to commercial teams and collaborating closely to ensure seamless resolution
- Deliver high level of support and work alongside top client profiles to drive performance and satisfaction
- Educate and empower advertisers on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently
- Provide first‑level product support via email and live chat while consistently applying SLAs and strong prioritization skills
- Partner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently
- Become a power user of our CRM, ensuring high‑quality case management, data accuracy, and operational excellence
- Actively track and own KPIs such as reply time, resolution time, and CSAT, using data to improve both individual and team performance
- Contribute to process optimization and AI adoption, helping us work smarter, faster, and at scale
- Be a strong team player within a multinational Customer Care Team, where collaboration, communication, and shared ownership are essential to success
Required Skills & Qualifications:
- A strong passion for problem‑solving, simplifying complexity, and delivering solutions that leave clients satisfied
- A client‑first mindset, balancing empathy with efficiency and results
- Excellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment
- A collaborative spirit and a genuine enjoyment of working across teams and functions
- The ability to learn quickly, adapt, and thrive amid change and ambiguity
- A KPI‑driven mindset, comfortable using data to prioritize, improve performance, and drive outcomes
- Curiosity, creativity, and the confidence to think outside the box to improve how things work
- Strong communication skills, clear, structured, and impactful, both written and verbal
- A passion for client education and enablement
- An AI‑enthusiastic mindset, excited by innovation, experimentation, and sharing ideas in a rapidly evolving environment
- Basic exposure to digital marketing concepts.
- If you’re excited by client impact, AI‑driven efficiency, collaboration, and growth, this is a fantastic time, and a great role, to join the journey.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
