CertifyOS is hiring for the Client Success Associate position as a Work from Home opportunity, with the hiring office located in Bangalore. The role involves supporting client relationships, coordinating client projects, responding to inquiries, tracking operational metrics, and working with cross-functional teams.
Company Overview
| Name of the Company | CertifyOS |
| Required Qualifications | Graduate |
| Skills | Strong organizational and time-management skills |
| Category | Operations |
| Work Type | Remote |
CertifyOS is building data infrastructure for modern healthcare. Its API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting with primary data sources. The platform is designed to help healthcare organizations maintain accurate and compliant provider networks at scale.
Client Success Associate – Work from Home
The Client Success Associate will support Client Success Managers and help maintain positive client relationships. The position includes handling day-to-day client inquiries, coordinating projects, gathering feedback, supporting training resources, and tracking key operational and performance metrics.
Job Details
Θ Positions: Client Success Associate
Θ Job Location: Remote (Work from Home) – Hiring office Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities
- Support client relationships by learning clients’ business objectives and helping align CertifyOS solutions with their goals.
- Respond to day-to-day client inquiries and escalate complex issues when required.
- Coordinate client projects by tracking tasks, timelines, and deliverables.
- Monitor client health indicators and flag at-risk accounts to senior team members.
- Develop product knowledge to help clients navigate platform features and answer common questions.
- Gather and organize client feedback for Client Success, product, and development teams.
- Help prepare and deliver training sessions, webinars, and support materials.
- Gather, maintain, and report key operational and performance metrics.
- Collaborate with sales, implementation, operations, and product teams to support the client journey and issue resolution.
Required Skills & Qualifications
- 1+ years of experience in client success, customer support, account coordination, or a related role.
- Internship experience or a strong interest in health tech and SaaS will be considered.
- Strong organizational and time-management skills.
- Proactive problem-solving mindset and willingness to learn.
- Ability to support multiple accounts while maintaining a positive client experience.
- Comfort working with data and basic analytics tools such as Excel and Google Sheets.
- Strong written and verbal communication skills.
- Collaborative, team-first attitude.
- Bachelor’s degree in business, healthcare, or a related field, or equivalent practical experience.
How to Apply
Interested candidates can apply through the application link provided in the original job posting. For regular job updates, candidates can join the WhatsApp and Telegram channels mentioned in the source.
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