Associate Technical Support Engineer Job Openings in Vadodara 2026!!!
Automation Anywhere announced job vacancy for the post of Associate Technical Support Engineer.The place of posting will be at Vadodara.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Automation Anywhere |
| Required Qualifications | Graduate |
| Skills | Technical troubleshooting/ debugging experience |
| Category | Service Support |
| Work Type | Onsite |
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Job Details
Θ Positions: Associate Technical Support Engineer
Θ Job Location: Vadodara
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR1378
Roles and Responsibilities:
- Take ownership of the Support Tickets and customer communication to be done by L2
- L2 owns the responsibilities all the client communication for swarmed tickets.
- Team will work with required L3 engineer and ensure the logical conclusion of the ticket when they are unable to solve the ticket within the stipulated time
- Work with Escalation Engineer over Escalated tickets
- Issue understanding and Impact analysis during problem identification – Severity validation
- Identify affected components
- Search KBs, Support tickets, Documents for relevant solutions for the reported issue.
- Replicate it locally [share the env. details in the internal tab of the ticket].
- Request and review all required details like the screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with the customer.
- Self-analysis capture over the ticket. (internal and external notes)
- Plan of action should be shared with the customer before scheduling a meeting with the customer.
- During scanning Jira tickets, if he/she finds an issue as bug/enhancement. The information should be added to the ticket [internal tab] and further needs to be validated by L3 member.
- In case of bug/ enhancement fixed after getting confirmation from L3, communication to the customer
- Frontline engineer is also responsible for KB and RCA for the non-swarmed issue.
- The engineer should be flexible to work in any shift as required by the business in the future
- The engineer should be ready to work 24X7X365 rotating shift based on business requirements.
Required Skills & Qualifications:
- Exp – 1-2 Years
- High proficiency in using computers.
- Technical troubleshooting/ debugging experience, programming experience, knowledge in database, SQL queries.
- Advance knowledge of Windows systems, fair understanding of code flow( JAVA, Python, C#), Webserver ( IIS / Apache / Tomcat troubleshooting), Any database.
- Advanced knowledge of Database, scripting, Excel.
- Basic knowledge of macros.
- Intermediate knowledge on Networking, Windows Server 2012 onwards, Client-Server Architecture
- Basic knowledge on Cluster and Active Directory
- In-depth Knowledge about browsers (MS Internet Explorer and equivalent)
- Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite.
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The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
