American Express announced job vacancy for the post of Analyst – Operations (Exempt). The place of posting will be at Gurgaon (Hybrid).Candidates who have completed Bachelor’s Degree with minimum 1 to 2 years’ experience in relevant field are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Graduate |
| Skills | Strong problem-solving skills |
| Category | Operations / Customer Service |
| Work Type | Hybrid |
| Closing Date | 15th October 2026 @ 12 AM |
At American Express, their culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back their customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, they operate with a strong risk mindset, ensuring they continue to uphold their brand promise of trust, security, and service.
Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
Job Details
Θ Positions: Analyst – Operations (Exempt)
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 26014770
Roles and Responsibilities:
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
- Deliver on metrices defined by the process.
- Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
- Relevant system updates basis the KYC information received from Card Members.
- End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
- Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
- Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
- Outbound Calls to follow up with Card Member’s for KYC Completion.
- Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
- Ability to handle VKYC (Video KYC)
Required Skills & Qualifications:
- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
- This is a Hybrid role, colleagues are required to report 03 days in office.
Preferred Qualifications
- Knowledge of excel, word and power point skill will be an added advantage.
- Good Presentation skills.
How to Apply
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