KLDiscovery has announced a vacancy for the position of Forensic Analyst. The role is available on a Remote (Work from Home) basis. Candidates with a Bachelor’s degree in computer science, information technology, cybersecurity, or a related field, or equivalent practical experience, along with 1 to 3 years of experience in digital forensics, IT operations, a helpdesk or ticketing environment, or a similar structured technical role, are eligible to apply.
Company Overview
| Name of the Company | KLDiscovery |
| Required Qualifications | Graduate |
| Skills | Digital forensics, IT operations, a helpdesk or ticketing environment, etc.., |
| Category | Forensics |
| Work Type | Remote |
As a Forensic Analyst based in India, you will join KLDiscovery’s India-based group within its global forensics team and work US Central hours, including weekends, to provide forensic coverage for clients when required.
The role begins with high-volume, well-defined work such as cloud data collections, mobile device report exports, chain of custody documentation, and ticket triage. These responsibilities are performed under structured training from the US team.
As skills and certifications develop, the level of ownership increases from supervised tickets to independent handling of assigned ticket types and eventually standalone weekend coverage. The position is designed for candidates who want to build a career in digital forensics within a global practice, with a structured path and responsibility from an early stage.
Job Overview
- Company: KLDiscovery
- Position: Forensic Analyst
- Job Location: Remote (Work from Home)
- Work Type: Remote
- Category: Forensics
- Job Type: Full Time
- Salary: As per company standards
- Requisition ID: 2085
Roles and Responsibilities
Collections and Evidence Handling
- Process cloud data collections from Microsoft 365, Google Workspace, and similar sources according to KLD Standard Operating Procedures.
- Generate mobile device report exports from forensic tool outputs including Cellebrite, Oxygen Forensics, Magnet AXIOM, or equivalent tools.
- Maintain chain of custody documentation and evidence handling logs according to KLD standards.
- Keep case records and ticket notes complete and current.
- Travel within India for onsite data collection or evidence and media handover when required.
Ticket Triage and Weekend Coverage
- Triage, tag, and route incoming forensics tickets in KLD’s work management system.
- Claim and action Tier 1 and Tier 2 requests within SLA, with quality control requests taking priority over new tickets of the same tier.
- Monitor collection and escalation channels during the assigned shift.
- Alert the on-duty Weekend Coverage Manager about priority requests.
- Execute time-dependent, scheduled, and prioritized cloud and remote collections during weekend coverage windows.
- Escalate client-facing, legally sensitive, or out-of-SOP matters to the US team.
- Provide clear handoff notes at the end of each shift to ensure service continues without interruption.
Learning, Certification and Growth
- Complete structured training, shadowing, and certification milestones set by the US team.
- Work independently on each ticket type after becoming certified.
- Contribute to and maintain the internal knowledge base and SOP documentation.
- Build toward standalone coverage of routine ticket types and, over time, broader collection and analysis responsibilities.
- Lead with KLDiscovery’s four values: Client is Always in the Room, Own the Outcome, Better Every Day, and Deliver Results Together.
Required Skills & Qualifications
- Bachelor’s degree in computer science, information technology, cybersecurity, or a related field, or equivalent practical experience.
- 1 to 3 years of experience in digital forensics, IT operations, a helpdesk or ticketing environment, or a similar structured technical role.
- Strong aptitude and attention to detail can substitute for direct forensics experience.
- Exposure to forensic tools such as Cellebrite, Magnet AXIOM, EnCase, FTK, Oxygen Forensics, X-Ways, or similar tools is a plus, but not required. Training is provided.
- Basic scripting knowledge in Python, PowerShell, or Bash is a plus, but not required.
- Strong written English for documentation and ticket notes.
- Fluent spoken English for daily work with US, UK, and APAC colleagues.
- Comfortable with a sustained US-aligned night schedule that includes Saturday and Sunday.
- Ability to work independently after certification while following escalation protocols.
- Willingness and ability to travel within India for onsite collection or media handover when required.
- A valid passport is recommended because the typical APAC Forensic Analyst role may involve 1–2 international trips per year, generally for onsite work.
- Preferred but not required: experience with a US-based employer, or a background in legal, banking, IT infrastructure, IT consulting, or programming.
- Study or work experience outside India is also preferred but not required.
Work Environment
- Hours: US Central business hours, approximately 7:30 PM to 3:30 AM IST, allowing live interaction with US trainers and the US team.
- Initial Schedule: During the first three to six months, Monday to Friday.
- Post-Certification Schedule: Once certified on assigned ticket types, the schedule becomes a five-day week that includes Saturday and Sunday, such as Thursday to Monday or Friday to Tuesday, with two consecutive weekdays off.
- Weekend Coverage: The weekend coverage window is defined as Friday 5 PM to Sunday 5 PM Central.
- Coverage: The Forensic Analyst provides dedicated forensics coverage during the weekend window for routine and priority ticket types, with the US Weekend Coverage Manager available for escalations.
- Work Arrangement: Hybrid from Chennai or fully remote from a major Indian city.
- Equipment: Company-provided equipment, VPN, high-speed stable/reliable internet, and tool access.
- The role involves a demanding schedule, with rotation and rest planning, teammate swap flexibility, and a shift differential.
Benefits & Perks
- Opportunity to join a global forensics team with structured training and certification from US-based practitioners.
- Market-competitive compensation with a shift differential for US-aligned and weekend hours.
- Health and insurance benefits according to KLD India policy.
- Paid time off and statutory benefits.
- Defined growth path from supervised ticket work to independent ownership and broader forensic responsibilities.
- Quarterly performance reviews.
How to Apply
Interested candidates can apply for the Forensic Analyst position through the application link provided in the original job listing.
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