ChargePoint has announced a job vacancy for the position of Business Process Associate in Chennai. Candidates with a Bachelor’s degree in any discipline, such as B.Com or BBA, or equivalent experience, along with 0–2 years of experience in order management, operations, customer support, or a related field, are eligible to apply. Fresh graduates are also welcome to apply.
Company Overview
| Name of the Company | Chargepoint |
| Required Qualifications | Graduate |
| Skills | Excellent written and verbal communication skills in English |
| Category | Operations – Business |
| Work Type | Onsite |
In this individual contributor role, you will manage high-volume transactional workflows including quoting, purchase order validation, billing coordination, and asset transfers across different international time zones, including US and EU business hours.
The day-to-day work involves scrutinizing complex transfer agreements, flagging discrepancies, and acting as a primary operational liaison through shared inboxes and internal channels. Success in this position requires meticulous attention to detail, a process-oriented mindset, and the ability to triage and resolve issues collaboratively while maintaining service level agreements (SLAs).
Job Overview
- Company: ChargePoint
- Position: Business Process Associate
- Job Location: Chennai
- Work Type: Onsite
- Category: Operations – Business
- Job Type: Full Time
- Salary: As per company standards
- Requisition ID: 8768491002
Roles and Responsibilities
- Prepare accurate and timely quotes for customers in the US and EU regions, applying appropriate pricing, currency, and regional tax/VAT requirements for spare parts and warranty renewals.
- Validate customer Purchase Orders (POs) against agreed quotes, ensuring accuracy in item descriptions, quantities, pricing, and delivery details.
- Process orders promptly within company systems and coordinate with the Billing team to ensure accurate and timely invoicing.
- Manage end-to-end asset transfer requests for CPaaS (Charging-as-a-Service) and standard assets, ensuring documentation is legally executed and meets compliance standards.
- Analyse complex transfer scenarios, including third-party involvement and unavailable sellers, by applying elevated scrutiny and routing requests for appropriate approvals.
- Identify and prevent fraudulent or incomplete asset transfers by verifying buyer and seller identities and matching station details to ChargePoint records.
- Triage and manage incoming requests through team distribution lists, shared inboxes, and Slack channels while adhering to established SLAs.
- Collaborate with Sales, Legal, Finance, and Customer Success teams to resolve complex order blockers and escalate issues when necessary.
- Maintain detailed quote logs, follow up on pending or expiring quotes to drive conversion, and provide consistent status updates on open cases.
Required Skills & Qualifications
- 0–2 years of experience in order management, operations, customer support, or a related field. Fresh graduates are welcome to apply.
- Bachelor’s degree in any discipline, such as B.Com or BBA, or equivalent experience.
- Excellent written and verbal communication skills in English.
- Ability to communicate clearly through professional emails and cross-functional discussions.
- Strong attention to detail with the ability to identify errors, inconsistencies, and discrepancies in financial or legal documents.
- Ability to multitask and prioritize workflows effectively in a fast-paced environment.
- Willingness and ability to work night shifts to support US and EU business hours.
- Basic proficiency in MS Office, including Outlook, Excel, and Word.
- Familiarity with modern productivity tools such as Slack and Google Workspace.
Preferred Qualifications
- Prior exposure to order management systems, ERP tools, or CRM platforms such as Salesforce or NetSuite.
- Understanding of commercial terms, including net payment terms, purchase orders, and invoicing processes.
- Experience working within a global operations or shared services environment.
- Familiarity with DocuSign or other e-signature and document management platforms.
How to Apply
Interested candidates can apply for the Business Process Associate position through the application link provided in the original job listing.
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