Altera has announced a job vacancy for the position of Associate Technical Support Consultant. The role is offered on a Remote (Work from Home) basis, with the hiring office located in Pune. Candidates who have completed a Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline can apply. Fresh graduates with strong technical aptitude are also encouraged to apply.
Company Overview
| Name of the Company | Altera |
| Required Qualifications | Graduate |
| Skills | Operating systems, particularly Windows, Networking fundamentals, etc.., |
| Category | Support |
| Work Type | Remote |
Altera is looking for a motivated and technically inclined Associate Technical Support Consultant to join its Technical Support team. This is an entry-level opportunity for a fresher who is passionate about technology, problem-solving, and helping customers.
The successful candidate will receive training on enterprise healthcare software products and support processes and will work closely with experienced consultants to troubleshoot and resolve customer issues. The role provides an opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.
Job Overview
- Company: Altera
- Position: Associate Technical Support Consultant
- Work Type: Remote
- Hiring Office: Pune
- Job Type: Full Time
- Salary: As per company standards
- Requisition ID: R0046542
- Category: Support
Roles and Responsibilities
- Provide first-level technical support to customers using enterprise healthcare software applications.
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems.
- Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
- Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues.
- Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
- Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
- Maintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication.
- Meet defined SLA, productivity, quality, and customer satisfaction expectations.
- Participate in knowledge-transfer sessions and continuously build knowledge of supported products.
- Identify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes.
- Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality.
- Communicate clearly and professionally with customers and internal teams through email, chat, and support calls.
- Participate in rotational shifts, including evening, night, and weekend coverage, based on business requirements.
- Escalate critical or high-impact issues promptly and ensure appropriate follow-up until resolution.
Required Skills & Qualifications
Candidates should have a Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
Fresh graduates with strong technical aptitude are encouraged to apply.
Basic understanding of the following areas is required:
- Operating systems, particularly Windows
- Networking fundamentals
- Databases and SQL concepts
- Application troubleshooting
- Software development and support concepts
- Analytical and problem-solving skills
- Written and verbal communication
Candidates should also be flexible to work in rotational shift timings with certain weekend on-call requirements.
Preferred / Good-to-Have Skills
These skills are not mandatory for freshers, but candidates with exposure to the following areas may be preferred:
- Basic SQL and database querying
- Windows Server fundamentals
- Networking concepts such as TCP/IP, DNS, ports, and connectivity
- ServiceNow or similar ITSM tools
- ITIL fundamentals
- Healthcare IT / EMR / EHR concepts
- Basic scripting such as PowerShell, Python, or batch scripting
- Exposure to AI tools used for troubleshooting or technical support
How to Apply
Interested candidates can apply for the Associate Technical Support Consultant position through the application link provided in the original job listing.
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