Benefits Operations Administrator Job Openings in Chennai 2026!!!
Alight announced job vacancy for the post of Benefits Operations Administrator.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Alight |
| Required Qualifications | Graduate |
| Skills | Analytical & Critical thinking skills |
| Category | Operations |
| Work Type | Onsite |
The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs. The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution. Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.
Job Details
Θ Positions: Benefits Operations Administrator
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R-37865
Roles and Responsibilities:
- Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)
- Consistently meet or exceed client Service Level Agreements (SLAs).
- Develop a strong understanding of client plan provisions and related documentation.
- Prioritize work effectively to respond to client and participant needs.
- Ensure adherence to predefined procedures, process guidelines, and compliance standards
- The colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
- Actively participate in daily huddles and status meetings to ensure smooth operations.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline
- Experience: 1 – 2 years of experience in US pension / 401k / payroll administration are preferred. US Pension / 401k / Payroll processing skills
- Process documentation & SOP creation
- Accountability & ownership.
- Analytical & Critical thinking skills.
- Good written and verbal communication skills are important.
- Strong attention to detail and ability to handle transaction-based processing.
- Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services)
- Ability to manage workload in a deadline‑driven environment
- Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables)
- Experience with AI tools in a professional setting preferred
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