Junior Support Consultant Job Openings in Mangalore 2026!!!
EG announced job vacancy for the post of Junior Support Consultant – Major Incident Management.The place of posting will be at Mangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | EG |
| Required Qualifications | Graduate |
| Skills | Strong stakeholder management and communication skills |
| Category | Support |
| Work Type | Hybrid |
They are looking for Junior Support Consultant for their Major Incident Management team between 1 to 2 years of experience to be based at their Mangalore office in India. The team are co-working with colleagues in Norway, Sweden and Poland.
The role sits within the Support organisation for Retail & Supply Chain. Outside of running major incidents, the person works as part of the 2nd line support team, handling technical cases, tickets and tasks. Day-to-day direction including support priorities and workload comes from the 2nd Line Support Manager for Retail & Supply Chain, and on the major incident process the role works to the Team Manager – Major Incident.
Job Details
Θ Positions: Junior Support Consultant – Major Incident Management
Θ Job Location: Mangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID:
Roles and Responsibilities:
- Verify, assess, and declare Major Incidents based on business impact and severity, acting as the designated authority for Major Incident declaration.
- Respond immediately to potential Major Incidents reported by internal teams, customers, monitoring tools, or external stakeholders.
- Create, manage, and maintain the Major Incident ticket within the support system, ensuring all incident-related activities and communications are accurately documented.
- Serve as the central point of communication, providing regular updates to internal stakeholders, business unit management, customers, and relevant account or leadership teams throughout the incident lifecycle.
- Conduct Post-Incident Reviews (PIRs) and prepare Major Incident Reports, including incident details, timeline of events, resolution, preventive measures, and improvement actions.
- Handle Level 2 technical support incidents, service requests, and operational tasks, ensuring resolution within agreed service levels.
- Investigate, diagnose, and resolve escalated incidents and service requests, providing effective technical support and guidance.
- Contribute technical expertise to the support organization and maintain accurate, up-to-date knowledge base articles and documentation.
Required Skills & Qualifications:
- Minimum 1–2 years of hands-on experience managing Major Incidents, Critical Incidents, or high-severity production issues in a complex IT environment.
- ITIL 4 Foundation certification (incident management); further ITIL modules an advantage
- Experience in service desk, support or incident management, ideally in a software / SaaS environment.
- Experience working in a 24×7 support environment and participating in on-call or incident management rotations is preferred.
- Exposure to collaborative incident resolution and swarming or equivalent cross-functional working.
- Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL Incident Management, Major Incident Management, Problem Management, and Change Management processes.
- Experience working with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar ticketing systems.
- Strong stakeholder management and communication skills, with experience engaging customers, business leaders, and technical teams.
Skills & Competencies
- Calm, decisive and well organized under pressure.
- Clear, structured communicator with customers and internal stakeholders.
- Able to coordinate cross-functional specialists at speed.
- Analytical, with a root-cause and improvement mindset.
- Good judgement on when to escalate and when to involve management or the Security Officer.
How to Apply
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
