Iron Mountain announced job vacancy for the post of Associate. The place of posting will be at Bangalore. Candidates who have completed Bachelor’s degree in Business, Commerce, Technology, or a related discipline are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Iron Mountain |
| Required Qualifications | Graduate |
| Skills | Excellent Communication & Proficiency in Microsoft Excel |
| Category | Customer Support |
| Work Type | Onsite |
Iron Mountain is seeking a detail-driven and customer-centric Associate – Global Industries to join their Global Industries Pod team. In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for their largest enterprise global accounts. You will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.
Job Details
Θ Positions: Associate
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: J0109760
Roles and Responsibilities:
- Execute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.
- Collaborate with Cross-Functional Teams: Partner directly with internal departments—including Billing, Sales, Operations, and Product Support—to resolve complex customer issues efficiently and proactively advance pending actions.
- Ensure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers, and mandatory compliance documentation are completely validated before file closure.
Required Skills & Qualifications:
- Strong knowledge of Customer Relationship Management environments, specifically with practical exposure to navigating Salesforce or similar ticketing systems, as well as proficiency in Microsoft Excel.
- Proven ability in operational discipline, exceptional multitasking in fast-paced environments, and strong cross-team coordination and communication skills.
- A Bachelor’s degree in Business, Commerce, Technology, or a related discipline
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