Helpdesk Analyst Job Openings in Bangalore 2026!!!
NTT Data announced job vacancy for the post of Helpdesk Analyst – ITIL.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Must possess excellent customer handling skills |
| Category | Technical Support |
| Work Type | Onsite |
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with them. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. They are currently seeking a Helpdesk Analyst – ITIL to join their team in Bangalore, Karnātaka (IN-KA), India (IN).
Job Details
Θ Positions: Helpdesk Analyst – ITIL
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 377333
Roles and Responsibilities:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Should lead the team
- Should be good with analysis and handled operations.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Required Skills & Qualifications:
- Helpdesk Analyst at Grade-6 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24×7 support window
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Disclaimer:
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