Service Desk (L1) Job Openings in Bangalore!!!
Zones announced job vacancy for the post of Service Desk (L1).The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Zones |
| Required Qualifications | Graduate |
| Skills | Excellent Communication & Troubleshooting skills |
| Category | IT Support |
| Work Type | Onsite |
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
Job Details
Θ Positions: Service Desk (L1)
Θ Job Location: Bangalore
Θ Salary: INR 300000–350000 Annually
Θ Job Type: Full Time
Θ Requisition ID: 18270848
Roles and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
- Provide core IT support to global clients in a 24/7 rotational shift environment.
- Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
- Perform remote diagnostics and guide users through problem-solving steps.
- Install, configure, and troubleshoot operating systems (primarily Windows) and software applications.
- Create and document real-time tickets, ensuring tasks are completed within defined SLAs.
- Escalate unresolved issues to higher-level support as needed.
- Maintain accurate logs of issues, resolutions, and customer interactions.
- Communicate effectively within a team using chat platforms like Microsoft Teams and Skype.
- Deliver excellent customer service with strong communication and multitasking skills.
- Suggest improvements to procedures and knowledge base articles based on customer feedback.
- Demonstrate a solid understanding of computer systems and basic technical issue resolution.
Required Skills & Qualifications:
- Experience – 0- 0.6 months in IT Support
- Education – Any graduate
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