Syncron Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Bangalore 2026!!!

Syncron announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Syncron
Required Qualifications	Graduate
Skills	Strong troubleshooting and critical thinking skills
Category	Customer Excellence
Work Type	Hybrid

Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through a case management tool and providing pro-active supervision for Syncron applications. The nature of the customer cases can be broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

Job Details

Θ Positions: Technical Support Engineer

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 7746920

Roles and Responsibilities:

• Providing Technical and Business Support to our customers.
• Configuring Syncron’s products to fulfil customer’s needs.
• Gathering, analysing, and documenting customer requirements.
• Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
• Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
• Providing fault isolation and root cause analysis for technical issues.
• Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
• Providing configurations, troubleshooting, and best practices to customers.
• Ensuring SLAs are strictly adhered to.

Required Skills & Qualifications:

• Excellent English skills, both verbal and written.
• Strong troubleshooting and critical thinking skills.
• Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
• Bachelor’s degree in computer science or another equivalent field.
• Willing to work in shifts, primarily US and EU.

The icing on the cake:

• Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
• Business knowledge of SCM
• Knowledge of Java Enterprise Edition solutions or other objective programming language
• Efficient reading of Java source code and experience with bug-fixing.
• Practical experience in Eclipse or a similar development platform.
• Experience with version control systems (git)

How to Apply

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