Analyst – IT Service desk Job Openings in Chennai 2026!!!
SoftwareOne announced job vacancy for the post of Analyst – IT Service desk.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | SoftwareOne |
| Required Qualifications | Graduate |
| Skills | Strong problem-solving skills |
| Category | Technical Support |
| Work Type | Onsite |
At SoftwareOne, they offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in their IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of their IT services. Your work will help them maintain their world-class standards and drive innovation within their teams.
Job Details
Θ Positions: Analyst – IT Service desk
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 2025-28095
Roles and Responsibilities:
As an Analyst – IT & Solutions – Service Desk, your responsibilities will include:
- Register and resolve all IT related 1st level/2nd level incidents and requests.
- NOC Monitoring.
- Windows Imaging/Reimaging Task (Intune/MEM).
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
- Collection and documentation of best-practice/processes and other technical processes.
- Escalation of unresolved or out of team scope tickets to the next level support.
- Ensuring end user happiness by providing best in-class customer services.
Required Skills & Qualifications:
- Should have proven experience in 1st & 2nd level support.
- A Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent experience.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively in a collaborative team environment.
- Experience with service desk software and remote support tools.
- A solid grasp of IT infrastructure, including networks, servers, and databases.
How to Apply
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Disclaimer:
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