Technical Product Support Specialist I Job Openings in Bangalore 2026!!!
Sabre announced job vacancy for the post of Technical Product Support Specialist I.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Sabre |
| Required Qualifications | Graduate |
| Skills | Good troubleshooting / investigation skills and ability to think outside the box |
| Category | Product Support |
| Work Type | Onsite |
Responsible for the analysis, replication, and resolution from simple to high complexity problems, providing advanced support to airline customers hosted in the Sabre Ticketing system. Provides Technical support through different communication channels using advanced software and diagnostic tools to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements (SLAs).
Job Details
Θ Positions: Technical Product Support Specialist I
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR108479
Roles and Responsibilities:
- Under general supervision, conducts logical analysis, replication, and resolution of simple to complex customer issues providing advanced support to Airline customers hosted in the SabreSonic system.
- Provides initial support through different communication channels (Phone & Sabre Hub) using advanced software and diagnostic tools to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance.
- Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Ability to work under pressure and handling complex situations.
- Acts as the lead interface with the customer, internal or external, regarding support on our products.
- Delivers the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- Researches and validates application, back-end, or technical issues to aid customers in understanding product functionality and outputs.
- Develops a thorough understanding of the suite user interface to investigate customer queries and issues.
- Responsible to create and maintain Salesforce Case IDs ensuring data integrity and keeping record of all customer interaction with the Help Desk through proper incident documentation.
- Performs problem replication in Sabre hosted environment as part of triage and escalation procedures.
- Works collaboratively in a team environment with Account managers, Implementation and Development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
- Manage efforts of company, customer, and third-party vendors to ensure that an integrated solution is provided to meet the customer’s need and within organizational expectations.
- Recognizes repetitive customer issues to facilitate the development of quality products.
- Responsible, together with the assistance of the Account Team, for the prioritization of escalated Cases/JIRAs, working with Development and Product Management teams on that process.
- Makes a conscious effort to contribute value-added services and ideas to our customers.
- Ensures customer needs are satisfied, demonstrating a high sense of urgency. Proper problem impact assessment and escalates if necessary.
- May hold scheduled calls with customers to review status of Salesforce Cases and prioritization/status review of defect trackers.
- Consistently meets established team KPI targets, align and contribute to achieve organization goals.
- On-call duties may be required.
- Contribute to the development of Product Support Analysts (Level 1 team) by assisting them with their daily work (mentoring).
- May participate in customer visits and cutover support efforts.
Required Skills & Qualifications:
- Bachelor’s degree or equivalent technical experience
- Strong SabreSonic Host/TKT skills
- Knowledge of Web Services / API required
- Knowledge in technical languages as XML, SOAP, REST or HTML.
- Good troubleshooting / investigation skills and ability to think outside the box.
- Experience in Support /Customer facing role is preferred
- Airline domain experience is a plus
- Professional fluency in English, written and oral communication skills
- Experience using CRM/Salesforce tool is desired
- Ability to work in a team environment with high level of autonomy.
- Ability to present to present technical information or reports in a friendly language.
- Must be organized and able to multi-task and work in all areas as needed
- Proactive attitude to present and/or take over team projects/assignments
- Flexibility in working hours/shifts and weekend On-Call Coverage
- Proficiency in MS office and Support tools
- Willingness to travel
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