Quality Assurance Analyst Job Openings in Bangalore 2026!!!
ResultsCX announced job vacancy for the post of Quality Assurance Analyst.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ResultsCX |
| Required Qualifications | Graduate |
| Skills | Strong understanding of customer service metrics |
| Category | Quality Assurance |
| Work Type | Onsite |
They are looking for a detail-oriented and analytical Quality Assurance Analyst – Auto/ Home Insurance to join their contact center team. The Quality Assurance Analyst – Auto/ Home Insurance will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in call center quality assurance processes and a keen eye for detail.
Job Details
Θ Positions: Quality Assurance Analyst
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: P1-5383723-6
Roles and Responsibilities:
- Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols.
- Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills.
- Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations.
- Prepare detailed reports and dashboards on agent performance, quality scores, and common issues.
- Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents.
- Ensure compliance with client-specific guidelines, and company policies.
- Analyse call trends and customer feedback to identify training needs and process improvement opportunities.
- Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction.
Required Skills & Qualifications:
- Education: Graduate in any discipline.
- Experience: 1-2 years of experience as a Quality Analyst in a support process or BPO environment.
- Strong understanding of customer service metrics.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to identify trends and recommend solutions.
- Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications.
- Comfortable working fixed night shifts to align with international client requirements.
Key Skills:
- Quality monitoring and evaluation
- Communication and feedback delivery
- Analytical and problem-solving abilities
- Attention to detail and accuracy
- Collaboration and teamwork
- Time management and organization
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