Technical Support Representative Job Openings in Pune 2026!!!
PTC announced job vacancy for the post of Technical Support Representative.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | PTC |
| Required Qualifications | Graduate |
| Skills | Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues |
| Category | Support |
| Work Type | Onsite |
The Technical Support Representative (TSR) team is responsible for delivering high-quality customer support and managing various internal administrative tasks. As professional service representatives, TSRs ensure efficient case resolution for PTC customers while fostering a positive and collaborative work environment within the Technical Support (TS) organization. TSRs play a vital role in helping PTC achieve operational excellence by aligning with corporate support standards. They handle customer service requests, internal coordination, and community moderation under management’s guidance.
In addition to supporting daily customer interactions, TSRs also serve as online Community Moderators—helping to implement PTC’s Community Moderation Strategy by monitoring and managing user-generated content in coordination with the Technical Support and Internal Community Management teams.
Job Details
Θ Positions: Technical Support Representative
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR111892
Roles and Responsibilities:
- Customer Case Processing & Routing
- Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
- Route incoming customer calls to the appropriate technical support team or department.
- Escalate critical or urgent issues to Technical Support Management.
- Monitor and route ISO-related cases following low-rated customer satisfaction surveys.
- Community Moderation
- Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.
- Case Handling & Support Tools
- Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal).
- Manage case routing and monitor support queues in line with ISO and internal processes.
- Analyze customer feedback submitted through the eSupport portal and CRM system.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline
- 0–2 year of experience in customer support or a related field (preferred)
- Proficiency in Windows at the user level, with basic administrative knowledge
- Excellent verbal and written communication skills for handling customer issues via phone and email
- Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues
- Solid technical writing skills, with the ability to document and share knowledge through article publishing
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The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
