Remote Community Associate, Email Support Job Openings in Tamilnadu 2026!!!
Poshmark announced job vacancy for the post of Community Associate, Email Support.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Poshmark |
| Required Qualifications | Graduate |
| Skills | Problem-solving mindset |
| Category | Scaled Support Team |
| Work Type | Remote |
As a Community Associate, Disputes you are responsible for providing front-line customer support to their growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries–related to orders, their account, and provide detailed product education. Their goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.
Job Details
Θ Positions: Community Associate, Email Support
Θ Job Location: Remote (Work from Home) – Should be based in Chennai or within Tamil Nadu State
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Engage with Poshmark users regarding dispute cases via email support
- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
- Respond to users in a timely, friendly, and professional manner
- Execute decisions to fairly resolve disputes following Poshmark’s return policies
- Communicate with Poshmark users in a friendly, helpful, and patient manner via email
- Gather feedback and suggestions from the Community
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
- Flexibility to work on holidays and occasional overtime, as required.
- This role will be for 5 working days.
Required Skills & Qualifications:
- Should be based in Chennai or within Tamil Nadu State, India.
- This role will be fully Remote, with 5 working days/week, 9 hrs/day
- 0-3 years of equivalent experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply
- Strong Macbook navigation and typing skills
- Excellent written and verbal English communication skills, with keen attention to detail
- Willing to work on holidays and provide support over weekends, as required
- Problem-solving mindset with the ability to work independently and as part of a team
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalis
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive.
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company
How to Apply
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Disclaimer:
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