Credits & Returns Analyst Job Openings in Pune 2026!!!
PACCAR announced job vacancy for the post of Credits & Returns Analyst.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | PACCAR |
| Required Qualifications | Graduate |
| Skills | Strong proficiency in MS Office suite and Data Analysis |
| Category | Credits & Returns |
| Work Type | Onsite |
PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely.
PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Job Details
Θ Positions: Credits & Returns Analyst
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 1404687833
Roles and Responsibilities:
- Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies.
- Process Direct Shipment Product (DSP) and PDC and supplier credits.
- Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner over web and call.
- Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations.
- Process daily and monthly parts returns.
- Communicate and Support Stakeholders (PDC’s/Suppliers/Product Marketing) and reviewing backlog
- Participate in special projects and continuous improvement initiatives.
- Comfortable working in shifts to support US business hours
Required Skills & Qualifications:
- Bachelor’s degree required
- 1+ years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required
- Knowledge of handling returns and credits
- Strong proficiency in MS Office suite and Data Analysis
- Domain: Automotive or Industrial Aftersales or Parts Segment
- Knowledge of customer management tools like Salesforce is an added advantage
- Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage
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