NTT Data announced job vacancy for the post of Operations Processing Associate. The place of posting will be at Gurgaon. Candidates who have completed Graduate in any stream with at least 6 months of customer service experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Strong attention to detail, Effective communication, etc.., |
| Category | Operations |
| Work Type | Onsite |
The Operations Processing Associate will be responsible for commissioning, auditing, and configuring security products such as closed-circuit cameras at retail locations across North America and the Global region. Key duties include conducting compliance checks, resolving data discrepancies, and escalating issues as needed. The role requires strong attention to detail, effective communication, and the ability to work in a 24×7 environment, especially US shifts. Candidates should have at least 6 months of customer service experience, proficiency with Windows PC applications (including MS Office), and a graduate degree. The position is based in the Delhi NCR region, with typical availability Monday to Friday, and may require overtime or weekend work as per business needs.
Job Details
Θ Positions: Operations Processing Associate
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NTT1GLOBAL388579
Roles and Responsibilities:
- Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North America and Global.
- Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
- Correct settings and configuration of New and Existing cameras, remotely.
- Investigate and resolve data or account discrepancies
- Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request/issues.
- Demonstrate good interpersonal and customer relationship skills
- Document all activities and actions required to successfully resolve customer issues.
- Provide efficient and courteous service to customers at all times.
- Apply in-depth knowledge of systems and operations in support of assigned customer group.
Required Skills & Qualifications:
- Open to work in 24 x 7 environment, especially US shifts
- 6+ months of experience in a customer service role – ability to understand customer request and apply a logical thought process to find a solution.
- 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.
- Strong attention to detail, time management and organizational skills.
- Ability to communicate (oral and written) effectively to exchange information with our client.
- Graduate in any stream
- Should be working from Delhi NCR region in current WFH situation
- Typical Years of Experience: Typically requires 1-3 years relevant experience.
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