NTT Data announced job vacancy for the post of Helpdesk Associate – ITIL. The place of posting will be at Coimbatore. Candidates who have completed Graduate with minimum 6 months+ experience in a technical support role are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Excellent customer handling skill |
| Category | Support |
| Work Type | Onsite |
The Helpdesk Associate – ITIL at NTT DATA in Coimbatore, India, is responsible for providing first-line technical support by identifying, prioritising, and resolving reported IT issues via telephone and email. The role involves acting as a liaison between customers and internal departments to ensure accurate and timely resolution of system problems. Candidates must be graduates with at least six months of experience in a technical support role, possess knowledge of Windows operating systems, PC hardware, and MS Office, and demonstrate fluency in English with strong communication and customer service skills. The position operates on a rotational shift schedule and requires adaptability to meet evolving client and organisational needs.
Job Details
Θ Positions: Helpdesk Associate – ITIL
Θ Job Location: Coimbatore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NTT1GLOBAL393439
Roles and Responsibilities:
- Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift.
Required Skills & Qualifications:
- Graduate with minimum 6 months+ experience in a technical support role.
- Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill
How to Apply
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