Remote Technical Support Associate Job Openings in India 2026!!!
Newfold Digital announced job vacancy for the post of Technical Support Associate.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Newfold Digital |
| Required Qualifications | Graduate |
| Skills | Strong ability to probe and correctly identify customer needs/concerns |
| Category | Support |
| Work Type | Remote |
They are looking for technically skilled candidates with excellent interpersonal skills for the Web Solution Specialist position. As a Web Solution Specialist, you will be the first point of contact for their clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.
Job Details
Θ Positions: Technical Support Associate
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4429660088
Roles and Responsibilities:
- Troubleshooting technical issues associated with the use of products and services offered to our customers
- Following up with clients to ensure the problem is resolved.
- Handle internal and external escalations via emails/calls
- Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
- Testing & analysis of all our active and upcoming products and services
- Reporting bugs/issues with the products and services and lend a helping hand in the solution
- Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
- The business model has a need for you to work in a 24*7 setup in rotational shifts.
Required Skills & Qualifications:
- Graduates preferred – Candidates should have a Bachelor’s Degree in Engineering, Computer Science or related field
- Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
- Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
- Strong ability to probe and correctly identify customer needs/concerns
- Strong customer interaction skills to work in a variety of customer situations.
- Outstanding written and verbal communication skills.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Avid Internet User, with strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skills
Tech Knowledge Required
- Networking and DNS (Domain Name System) basics
- Domain names & Web hosting servers
- Basic knowledge of Hardware & Linux/Windows Operating Systems.
- cPanel/Plesk
- Basic knowledge of Web and Email servers.
- Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
- Web-based CMS (Content Management System) applications like WordPress etc.
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Disclaimer:
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