Customer Service & Operations Analyst Job Openings in Chennai 2026!!!
NatWest announced job vacancy for the post of Customer Service & Operations Analyst.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NatWest |
| Required Qualifications | Graduate |
| Skills | Strong customer service abilities |
| Category | Customer Service & Operations |
| Work Type | Onsite |
| Closing Date | 16th July 2026 |
They’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. They’re offering this role at senior analyst level.
Job Details
Θ Positions: Customer Service & Operations Analyst
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: #R-00281480
Roles and Responsibilities:
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Supporting with process training and knowledge sharing in the team
Required Skills & Qualifications:
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
How to Apply
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