Customer Service & Operations Analyst I Job Openings in Gurgaon 2026!!!
NatWest Group announced job vacancy for the post of Customer Service & Operations Analyst I.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NatWest Group |
| Required Qualifications | Graduate |
| Skills | Strong knowledge in banking operations |
| Category | Customer Service & Operations |
| Work Type | Onsite |
| Closing Date | 30th September 2026 |
In this role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll liaise with customers and businesses to gather accurate information and resolve Private Banking Wealth Management queries efficiently and effectively. This position gives you the opportunity to build your reputation as a subject-matter expert, strengthening your visibility and influence across the bank. They’re offering this role at senior analyst level.
Job Details
Θ Positions: Customer Service & Operations Analyst I
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: #R-00285076
Roles and Responsibilities:
As their Customer Service and Operations Analyst, you’ll maintain a clear understanding of customer and stakeholder needs to deliver the most appropriate, fit-for-purpose solutions for complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed, and contributing to the development of business continuity plans.
In your day-to-day, you’ll be:
- Supporting orderbook management and prioritisation
- Authorising and investigating transactions in line with defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing information from customers and businesses
- Reviewing processes that could be enhanced to improve customer experience
Required Skills & Qualifications:
To succeed in this role, you’ll have strong ability to understand customer needs and build productive relationships with stakeholders, supported by solid industry knowledge. You’ll bring sound analytical skills that help you interpret information quickly and make sound decisions. You’ll also need to work well in a fast-paced environment and have strong organisational skills to meet deadlines consistently.
They’ll expect you to demonstrate:
- Strong knowledge in banking operations
- An awareness of changes in trends, policies and regulations
- Deep insight into the Private Banking industry and its customers
- Thorough understanding of banking products, processes and systems
- Minimum 18 months experience in AML/CDD domain and Experience of working in CDD Remediations performing CDD/ EDD / TDD reviews.
- Certifications in Financiak Crime will be preferred
How to Apply
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