NatWest Group announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Gurgaon. Candidates who have completed B.Com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism with Fresher’s or candidates with less than 1 year of work experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NatWest Group |
| Required Qualifications | Graduate |
| Skills | Microsoft Office skills, including PowerPoint, Excel and Word |
| Category | Operations |
| Work Type | Onsite |
| Closing Date | 5th October 2026 |
This role is based in India and as such all normal working days must be carried out in India. Join them as a Customer Service & Operations Analyst (Webchat): This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes, You’ll be actively participating in initiatives to improve customer service, processes and procedures & You’ll be handling customer queries and complaints
Job Details
Θ Positions: Customer Service & Operations Analyst
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R-00280769
Roles and Responsibilities:
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Required Skills & Qualifications:
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- 2025 or 2026 graduates with degree in B.Com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Fresher’s or candidates with less than 1 year of work experience
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
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