Associate – Service Desk Job Openings in Mangalore 2026!!!
Mphasis announced job vacancy for the post of Associate – Service Desk.The place of posting will be at Mangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Mphasis |
| Required Qualifications | Graduate |
| Skills | Excellent Verbal and Written Communication and Customer Support Skills |
| Category | Customer Support |
| Work Type | Onsite |
Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.
Job Details
Θ Positions: Associate – Service Desk
Θ Job Location: Mangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 108320-68-1
Roles and Responsibilities:
- Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
- Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
- Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
- Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Utilize resources to manage transactions, escalating issues appropriately.
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
- Display professional, positive, and courteous phone etiquette.
- Resolve caller’s issue accurately and efficiently to minimize call backs.
- Understand and proactively addresses user’s concerns, identifying the root of the issue.
Required Skills & Qualifications:
- High School pass is minimum requirement with Excellent Communication skills
- BSc, B.Com and BA or Diploma holders (12+3 years of education).
- Excellent Verbal and Written Communication and Customer Support Skills
- Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
- Fair understanding of android and iOS phones is preferred
- Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
- Computer literate
- Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
