Process Expert Job Openings in Chennai 2026!!!
Maersk announced job vacancy for the post of Process Expert.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Maersk |
| Required Qualifications | Graduate |
| Skills | Fluent in English with good communication skills |
| Category | Support customer experience |
| Work Type | Onsite |
| Closing Date | 8th August 2026 @ 12 AM |
This position supports customer experience in ocean logistics, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat, with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is important, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment.
Job Details
Θ Positions: Process Expert
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R190971
Roles and Responsibilities:
- Managing customer queries and cases via email and chat platforms
- Handling post-booking activities including execution, coordination, and query resolution
- Acting as a single point of contact for customers in the Africa region
- Ensuring smooth shipment flow through coordination with internal teams
- Supporting customers with shipment updates and documentation-related queries
- Maintaining SLA adherence and timely communication
- Handling exceptions, follow-ups, and issue resolution within defined processes
- Contributing to customer satisfaction and service quality through effective case management.
Required Skills & Qualifications:
- Graduate of any bachelor’s degree.
- Fluent in English with good communication skills.
How to Apply
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