Customer Experience Associate Job Openings in Bangalore 2026!!!
IG Group announced job vacancy for the post of Customer Experience Associate.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | IG Group |
| Required Qualifications | Graduate |
| Skills | Strong numerical and reasoning aptitude |
| Category | Customer Experience |
| Work Type | Onsite |
As a Customer Experience Associate, you’ll help deliver world-class and industry-leading trading support to our global client base. They’re looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field!
Deliver exceptional customer service as part of IG Group’s customer support team, providing digital-first support to global customer and handling a range of queries on their products, markets and platforms. Work within a multi-national, high-performing team to deliver an excellent customer experience while maintaining productivity and quality standards that exceed industry benchmarks.
Job Details
Θ Positions: Customer Experience Associate
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R_17635
Roles and Responsibilities:
- Deliver multi-channel support across calls, live chats and emails (via Intercom and our telephony platform), handling a range of query types
- Work on a 5-day rotational shift schedule.
- Achieve high productivity and quality targets, maintaining 80%+ CSAT scores consistently
- Collaborate with local and global team members across our operations department to ensure seamless customer journeys and fast resolution
- Understand when to escalate to senior team members to deliver the best outcomes for customers
- Ensure first-time resolution wherever possible, taking full ownership of each interaction and query
- Champion customer experience and advocate for process improvements
- Contribute to training materials and process documentation
Core Competencies
- Customer Focus
- Genuine passion for customer service excellence
- Empathy and emotional intelligence across voice and written interactions
- Ability to de-escalate difficult situations professionally
- Drive to achieve positive customer outcomes
- Professional Standards
- Self-motivated with high personal accountability
- Resilient under pressure with strong time management
- Flexibility and adaptability to work effectively across rotational shifts
- Collaborative approach while maintaining individual productivity
- Continuous improvement mindset
- Technical Excellence
- Strong numerical aptitude and attention to detail
- Analytical mindset with a problem-solving orientation
- Ability to master complex financial products and trading concepts rapidly
- Digital proficiency across multiple platforms and systems
Required Skills & Qualifications:
- Customer-facing experience, especially a demonstrated ability to handle complex, sensitive issues
- Genuine passion for customer service excellence
- Strong communication skills across voice and written channels, with the ability to adapt tone and clarity to the customer and the medium
- Strong numerical and reasoning aptitude, with the ability to interpret data and grasp new concepts quickly
- Willingness and availability to work rotational shifts, including evenings, weekends and public holidays as part of a 24/7 support operation
- Proactive, collaborative and curious
- Excellent problem-solving skills
- Fluency in English (written and verbal)
- Interest in financial markets and trading/investing
Desirable
- Previous experience with financial products, derivatives, or trading platforms
- Experience in a multi-channel contact centre or fast-paced support environment
How to Apply
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Disclaimer:
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