Cloud Support Analyst 1 Job Openings in Hyderabad 2026!!!
Hyland announced job vacancy for the post of Nuxeo Cloud Support Analyst 1.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Hyland |
| Required Qualifications | Graduate |
| Skills | Strong problem solving and critical thinking skills |
| Category | Technical Support |
| Work Type | Onsite |
The Cloud Support Analyst 1 provides first‑level technical support for cloud‑based solutions by responding to customer requests, troubleshooting basic issues, and escalating appropriately. This role focuses on accurate case handling, clear customer communication, and adherence to cloud support processes.
Job Details
Θ Positions: Nuxeo Cloud Support Analyst 1
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 2026-13688
Roles and Responsibilities:
- Troubleshoot and resolve basic technical issues using established tools, systems, and support processes under guidance
- Manage assigned support cases, ensuring timely follow‑up and accurate resolution
- Communicate case status and next steps clearly to customers, with oversight as needed
- Respond to inbound support requests and production‑impacting issues; create and route cases appropriately
- Escalate issues effectively when resolution requires additional expertise or approval
- Identify and submit potential software defects to internal teams for review
- Document troubleshooting steps, actions taken, and outcomes in support systems
- Follow cloud change control and operational policies
- Support team workflows by monitoring queues and picking up cases as assigned
Required Skills & Qualifications:
- Bachelor’s degree in a related field or equivalent experience
- 1+ years of experience in Technical Support and in Cloud Platform (AWS)
- Experience in a customer service or technical support environment preferred
- Basic technical aptitude with a willingness to learn cloud technologies
- Strong problem‑solving and critical‑thinking skills
- Clear written and verbal communication skills
- Strong attention to detail and case documentation accuracy
- Ability to manage multiple tasks in a fast‑paced environment
- Ability to use sound judgment and escalate issues appropriately
- Customer‑focused mindset
- Ability to learn new tools, processes, and technologies quickly
- Up to 10% travel
Technical Skills:
- Java
- JavaScript
- Database: MongoDB, PostgreSQL, Oracle, MS SQL Server
- Docker and Kubernetes technologies
- Metrics analysis
- AWS Cloud environment
- DataDog or Dynatrace experience
How to Apply
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
