HBSC announced job vacancy for the post of AM VCIP support. The place of posting will be at Mumbai. Candidates who have completed Bachelor’s Degree with Proficiency with personal computers and basic software packages and specialised applications are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | HBSC |
| Required Qualifications | Graduate |
| Skills | Excellent communication skills |
| Category | Operations |
| Work Type | Onsite |
| Closing Date | 17th November 2026 |
Handles general customer contacts in a contact centre environment typically on multiple products and or proposition. Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Conferencing Identification Process (VCIP) journey at first contact, where possible. Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
Job Details
Θ Positions: AM VCIP support
Θ Job Location: Mumbai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 65455
Roles and Responsibilities:
- Impact on the Business
- Video KYC enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.
- Video KYC facilitates in improving the customer experience while saving on KYC cost.
- Customers / Stakeholders
- Provides excellent customer service to customers by face to face interaction with trained official to expedite the KYC process.
- Leadership & Teamwork
- Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
- Operational Effectiveness & Control
- Maintains HSBC internal control standards
- Complete all mandatory and recommended LMS modules on time
- Comply to all relevant AML regulations & Global Standards
- Performing Customer Due Diligence as per the laid down guidelines in SOP.
- Major Challenges
- Changing performance parameters (e.g. Scorecard changes)
- Understanding updates on procedural changes and compliance
- Achieving customer excellence in every contact
- Role Context
- The role operates within a WPB and interacts with HSBC local customers, the post holder must have the ability to deal with different process, where applicable
- Management of Risk
- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
- Observation of Internal Controls
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
- Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed.
- Optimizes relations with regulators.
- Role Dimensions
- The role is not authorized for any approvals outside of system allotted entitlements
Required Skills & Qualifications:
- Minimum Graduation or as required for the role, whichever is higher
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
How to Apply
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