Remote Technical Support Representative Job Openings in India 2026!!!
Granicus announced job vacancy for the post of Technical Support Representative.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Granicus |
| Required Qualifications | Graduate |
| Skills | Strong client communication skills |
| Category | Customer Service / Support |
| Work Type | Remote |
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services they provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a “Customer Focused” environment, partnering with their stakeholders to achieve the highest customer lifetime value and satisfaction. This role requires the individual to be a US Citizen and CJIS certified (FBI Background check).
Job Details
Θ Positions: Technical Support Representative
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 2026-10036
Roles and Responsibilities:
- Field complex/escalated issues for high value or critical clients
- Work directly with clients to understand issues, document in a case, and work towards resolution.
- Uphold SLA’s regarding responsiveness on individual cases.
- Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team.
- Taking ownership of technical issues and working with our Engineering and product groups to resolve more advanced issues when necessary.
- Validate and identify product bugs and be able to document the expected behaviors for resolution.
- Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps.
- Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention.
- On-call support
- Help train more junior members/ customer support representatives on our software and processes
- Updating the ticket tracking system to provide an accurate, and current, status of support issues.
- Creating Knowledge Base articles to expand the knowledge for handling support issues.
- Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems.
Required Skills & Qualifications:
- Ambitious, self-driven and an enthusiastic approach to problem-solving.
- Strong client communication skills, exhibits patience and grace in high stress (eg system down) situations to de-escalate to chart a path towards resolution.
- 1 year experience providing technical support for cloud-based software or services.
- Able to convey complex technical issues to other experts, as well as technical novices.
- You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other.
- You have a technical degree in Computer Science or equivalent experience (2+ yrs.).
Good to have but not mandatory if:
- You have relational database experience (MSSQL & PostgreSQL preferred).
- You have experience with administering windows desktops, servers and embedded systems
- You have enterprise SaaS or web-hosted software knowledge.
- You have experience with streaming/video playback
- You have experience with Github, CI / CD, software deployment.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
