Analyst – Service Desk Job Openings in Hyderabad 2026!!!
Genpact announced job vacancy for the post of Analyst – Service Desk 5B.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Strong customer service orientation |
| Category | Support |
| Work Type | Onsite |
Genpact is an agentic and advanced technology solutions company. They leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, they provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, they deliver lasting value for the world’s leading enterprises.
Job Details
Θ Positions: Analyst – Service Desk 5B
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR10023259
Roles and Responsibilities:
- Level 1 support
- Strong customer service orientation
- Demonstrated ability to handle multiple tasks with little to no forewarning
- Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add new issues/solutions to Knowledge Management Repository
- Use of soft skills – Listen, Empathy, Courtesy etc.
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally
- Above all, take full ownership of the Incident from Creation to Closure
- Provide technical assistance and support for incoming queries and issues;
- Troubleshoot software and hardware problems;
- Install and configure software and hardware;
- Perform system upgrades;
- Monitor and maintain computer systems and networks;
- Ensure security and privacy of systems and networks;
- Offer timely technical support and teach users how to utilize systems effectively.
Qualifications
- Bachelors – Computer Engineering, Bachelors – Database Management, Bachelors – Information Systems, Bachelors – Information Technology, Bachelors – Network Engineering
Certifications
- Professional Customer Service – SMG/KRC Poland Human Resources SMG/KRC Poland Human Resources, ServiceNow Certified Application Developer – ServiceNow, STI Certified Call Center Professional (CCCP) – Cornerstone
Required Skills
- Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services
How to Apply
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Disclaimer:
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