Process Associate – Customer Care Job Openings in Gurgaon 2026!!!
Genpact announced job vacancy for the post of Process Associate – Customer Care.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Account Maintenance, Banking Capital Markets, etc.., |
| Category | Customer Care |
| Work Type | Onsite |
Genpact is an agentic and advanced technology solutions company. They leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, they provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, they deliver lasting value for the world’s leading enterprises.
Job Details
Θ Positions: Process Associate – Customer Care
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: HIG026733
Roles and Responsibilities:
- Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media.
- Provide accurate and timely information to customers regarding products, services, or policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery.
- Maintain documentation and update customer records accurately in the CRM or relevant databases.
- Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives.
- Coordinate with other departments like technical support, billing, or logistics for issue resolution.
- Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards.
- Participate in training sessions and continuously improve knowledge of products and processes.
- Data Management: Accurately enter and maintain customer data.
- Prepare reports on customer feedback, issues, and service efficiency.
- Customer Retention: Identify opportunities to upsell or cross-sell products or services.
- Foster positive relationships with customers to enhance customer loyalty.
- Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement.
- Suggest improvements in customer service processes based on customer interactions.
Required Skills & Qualifications:
- Bachelors – Business Administration, Bachelors – Communication, Bachelors – Hospitality Management, Bachelors – Information Technology, Bachelors – Marketing
Required Skills
- Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
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Disclaimer:
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