Remote Customer Service Associate Job Openings in India 2026!!!
Fresh Prints announced job vacancy for the post of Customer Service Associate.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Fresh Prints |
| Required Qualifications | Graduate |
| Skills | Attention to detail and organizational ability |
| Category | Customer Service |
| Work Type | Remote |
The Customer Experience Associate (what they call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience.
Job Details
Θ Positions: Customer Service Associate
Θ Job Location: Remote (Work from Home)
Θ Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance
Θ Job Type: Full Time
Θ Requisition ID: 6126524004
Roles and Responsibilities:
- Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
- Resolve customer issues accurately while adhering to company policies and service standards
- Maintain detailed and accurate documentation in tickets and internal systems
- Ensure proper ownership of customer conversations, including follow-ups and handoffs
- Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
- Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
- Maintain professionalism and brand standards in all client-facing communication
- Contribute to process improvements by identifying recurring issues or inefficiencies
Required Skills & Qualifications:
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role
- Strong written communication skills with the ability to maintain a professional brand voice
- Comfortable working in a fast-paced, metrics-driven environment
- Strong written and verbal communication skills
- Attention to detail and organizational ability
- Problem-solving and critical thinking skills
- Ability to manage multiple conversations simultaneously
- Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
- Ability to work independently while knowing when to escalate
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
