Five9 Work from Home Jobs; Hiring Support Technician – Apply Now

Remote Support Technician Job Openings in India 2026!!!

Five9 announced job vacancy for the post of Support Technician. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Five9
Required Qualifications	Graduate
Skills	IT support, helpdesk, or customer service
Category	Support
Work Type	Remote

The Support Technician plays a critical role in ensuring smooth IT operations across Five9’s offices and remote workforce. This position provides End-user IT support for the India office and remote users across North America, APAC, and EMEA, while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity.

Job Details

Θ Positions: Support Technician

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 6015077004

Roles and Responsibilities:

• Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures.
• Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users.
• Manage ticketing systems, ensuring timely resolution and proper escalation of issues.
• Perform password resets, account provisioning, and remote assistance for end-users.
• Administer and support enterprise-level solutions for managing computing devices within the Five9 global environment.
• Troubleshoot, research, diagnose, and document technical issues involving client systems, VPN, and network connectivity.
• Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and A/V systems for onsite and remote employees.
• Assist with IT purchasing hardware and software as needed.
• Participate in developing and implementing standard operating procedures and customer service guidelines for IT support.
• Collaborate on global IT projects and initiatives with colleagues across Five9 sites.
• Provide occasional off-hours support, including evenings and weekends.
• Perform other related duties as assigned.

Required Skills & Qualifications:

• Experience: 2+ years in IT support, helpdesk, or customer service roles; enterprise-level experience preferred.
• Hands-on experience with Windows/Mac OS, Microsoft Office, remote support tools, and ticketing systems.
• Familiarity with Active Directory for user, group, and policy administration.
• Understanding of network concepts (wired/wireless) and protocols.
• Strong problem-solving skills with the ability to follow documented processes and adapt solutions.
• Excellent written and verbal communication skills for interacting with technical and non-technical users.
• Ability to work independently or in a team on moderately complex assignments.
• Formal training or certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
• Experience with device management tools, JAMF, SaaS applications, and mobile device support is a plus.
• Microsoft certifications are a plus.

What they’re Looking For

• Early-career professionals with practical job knowledge and a willingness to learn.
• Individuals can handle routine tickets independently and escalate complex issues promptly.
• Team players who thrive in a fast-paced environment and demonstrate ownership of tasks.
• Ability to learn quickly, adapt to change, and maintain attention to detail.
• Creativity and resourcefulness in problem-solving.

How to Apply

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Disclaimer:

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