Analyst I, Quality Management Job Openings in Gurgaon 2026!!!
FIS announced job vacancy for the post of Analyst I, Quality Management.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | FIS |
| Required Qualifications | Graduate |
| Skills | Quality Assurance, Operations, Customer Service, Fraud, etc.., |
| Category | Quality Management |
| Work Type | Onsite |
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For more than 50 years, leading financial institutions and businesses have relied on FIS financial technology to power their mission-critical operations and drive innovation to propel their growth.
Job Details
Θ Positions: Analyst I, Quality Management
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR0309207
Roles and Responsibilities:
- Quality Audits and Monitoring
- Performs daily quality audits for FAM front and back office or with other correspondence
- Conducts audits of the production activities of assigned group, e.g., Fraud or dispute investigation (Opened via call, document or falcon to fraud), chargebacks, merchant rebuttals, rejects, etc.
- Performance Reporting & Insights
- Prepare and distribute timely and accurate quality monitoring reports, scorecards, and performance dashboards.
- Analyze audit findings to identify trends, recurring defects, process gaps, and improvement opportunities.
- Provide actionable recommendations to Operations leaders to improve performance and quality outcomes.
- Support root cause analysis and corrective action planning activities.
- Quality Governance & Compliance
- Monitor adherence to the Quality Audit Plan and ensure completion of scheduled audits.
- Identify emerging risks and recommend enhancements to quality standards, procedures, and monitoring programs.
- Ensure consistency, accuracy, and compliance in audit evaluations and reporting.
- Coaching & Continuous Improvement
- Partner with Operations leaders to provide meaningful quality feedback and performance coaching insights.
- Highlight developmental opportunities and recommend targeted training interventions.
- Support quality improvement initiatives focused on reducing defects, improving customer experience, and strengthening operational controls.
- Participate in calibration sessions to ensure scoring consistency and alignment across teams.
- Training & Knowledge Management
- Assist in updating training materials, standard operating procedures (SOPs), job aids, and quality guidelines.
- Support training and onboarding activities as needed.
- Serve as a resource for quality-related questions and process clarification.
- Stakeholder Collaboration
- Collaborate with Quality leadership, Operations, Training, and Business partners to drive quality objectives.
- Support projects and initiatives aimed at enhancing operational effectiveness and customer outcomes.
- Communicate quality findings, trends, and recommendations clearly to various stakeholder groups.
Required Skills & Qualifications:
- Bachelor’s Degree in Business, Finance, Operations, Quality Management, or a related field preferred.
- 1–3 years of experience in Quality Assurance, Operations, Customer Service, Fraud, Disputes, Financial Services, Banking, Payments, or a related field preferred
- Experience performing quality reviews, audits, or operational evaluations is advantageous.
Core Competencies
- Analytical & Problem-Solving Skills
- Strong analytical mindset with the ability to identify trends, root causes, and improvement opportunities.
- Ability to interpret performance data and translate findings into actionable recommendations.
- Communication Skills
- Excellent verbal and written communication skills.
- Ability to present complex information in a clear, concise, and professional manner.
- Comfortable providing constructive feedback to leaders and associates.
- Organizational Effectiveness
- Strong planning, prioritization, and time management capabilities.
- Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
- Collaboration & Influence
- Ability to build positive working relationships across teams and functions.
- Demonstrated ability to support quality initiatives and influence process improvements.
Preferred Skills
- Intermediate to advanced Microsoft Excel skills.
- Experience with quality monitoring platforms, reporting tools, or speech analytics solutions.
- Knowledge of regulatory and compliance requirements relevant to Banking, Fraud, Disputes, or Payments operations.
- Familiarity with quality methodologies, root cause analysis, and continuous improvement practices.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
