Customer Support Associate Job Openings in Bangalore 2026!!!
Ethos announced job vacancy for the post of Customer Support Associate.The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Ethos |
| Required Qualifications | Graduate |
| Skills | Excellent time management |
| Category | Customer Support |
| Work Type | Onsite |
As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Job Details
Θ Positions: Customer Support Associate
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 8436793002
Roles and Responsibilities:
- Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent’s compensation
- Become efficient in systems dealing with both consumer policy information as well as partner agent systems
- Able to understand and communicate complex agent payments and contract details.
- Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
- Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
- Identify customer/agent needs and process requests efficiently and effectively within defined service levels
- Build rapport and gain the respect of agents through clear and transparent communication
- Meet individual and customer support team goals and objectives
- Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Required Skills & Qualifications:
- 1 – 3 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Very detail oriented, especially while working with agent compensation and contract details
- Bachelor’s degree preferred
- Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
- Strong intellectual curiosity and drive to solve problems
- Excellent time management , highly organised and prioritization necessary to balance all responsibilities
- Possess grit and can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
