Deutsche Bank announced job vacancy for the post of AMCR – Client Services. The place of posting will be at Vellore – Tamil Nadu. Candidates who have completed Bachelor’s Degree with Entry level are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Deutsche Bank |
| Required Qualifications | Graduate |
| Skills | Excellent Communication & MS Office Applications |
| Category | Client Support |
| Work Type | Onsite |
Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions within specified SLAs. Ensure laid down processes are being followed; DB internal security standards are followed.
Job Details
Θ Positions: AMCR – Client Services
Θ Job Location: Vellore – Tamil Nadu
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R0450702
Roles and Responsibilities:
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Timely, correct and acceptable response to all Business Banking customer queries.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc .
- Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
- Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, follow up with processing unit and tracking of rejects.
- Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
- Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same with in stipulated time.
- Ensure accurate checking/processing of account opening documents.
- Effective service delivery by reducing customer turnaround time.
- Timely reverts on all the clearing referrals/exceptions.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure SRs are closed within stipulated time.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
Required Skills & Qualifications:
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business
- Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management
- Structured service call for all the new to bank customers and qualified / non-qualified customer base
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