Analyst Job Openings in Hyderabad 2026!!!
Deloitte announced job vacancy for the post of GTLO – Intela Support – Analyst.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Deloitte |
| Required Qualifications | Graduate |
| Skills | Proficient with MS-Office applications & Communications |
| Category | Service Support |
| Work Type | Onsite |
The team provides world-class and round the clock technical support for digital applications to clients and practitioners globally. They currently provide support for 20 priority digital applications which includes “Global Intela” and other global applications.
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
Job Details
Θ Positions: GTLO – Intela Support – Analyst
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 353471
Roles and Responsibilities:
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
Required Skills & Qualifications:
- Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 trouble shooting (or) related field.
- 0–2 years’ experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office applications
- ServiceNow experience preferred
- Azure experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
How to Apply
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