Remote Technical Support Analyst Job Openings 2026!!!
CSG announced job vacancy for the post of Technical Support Analyst. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CSG |
| Required Qualifications | Graduate |
| Skills | Sound knowledge on Billing and Rating |
| Category | Technical Support |
| Work Type | Remote |
They’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment.
Job Details
Θ Positions: Technical Support Analyst
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 31381
Roles and Responsibilities:
- Provides Level 2 Support to customers – resolving technical issues/error messages encountered by customers in a live production environment.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
- You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
- It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
- Must be aware of bulk provisioning process.
- Supports customers per the details contained in the customer maintenance and support contracts.
- Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
- Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
- Analyze and debug CSG product applications.
- Ensures CSG Support Tool is always updated with the latest ticket details.
- Delivers product installations according to internal procedures.
- Assist direct line manager with reporting on KPIs and team progress.
- Escalates opportunities and/or issues according to established procedures.
- Performs Application Health Check.
- Works on performance issues.
- Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
- Ad-hoc occasional travel to customer sites.
Required Skills & Qualifications:
- A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
- 2+ years of work experience in software industry and application support experience.
- Sound knowledge on Billing and Rating.
- Good knowledge of Telecommunication environment and customer services procedures.
- Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
- Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Linux, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
- Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas.
- Customer facing skills to perform on-site support for customers who have purchased the services.
- Experience in Incident/Problem/Change/Knowledge Management.
- Experience in Automation Frameworks would be a plus.
- Experience with CI/CD tools including Jenkins.
- Experience working with Kubernetes would be a plus.
- Experience working with monitoring tools as ELK, Grafana etc.
- ITIL accreditation will be an advantage.
- Works well within a team environment.
- Able to communicate effectively to convey and clarify information.
- Good written and verbal communication skills.
- Able to communicate in English (Advanced) and one additional language is preferred.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
