Remote Billing Systems Analyst I Job Openings in India 2026!!!
CSG announced job vacancy for the post of Billing Systems Analyst I. The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CSG |
| Required Qualifications | Graduate |
| Skills | ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL) |
| Category | Operation and Service Delivery |
| Work Type | Remote |
Billing System Analyst I is responsible for the effective operation of the software in both internal and customer-facing environments. The team of Billing System Analyst works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring. This role ensures that all systems and equipment are running efficiently and effectively to support the organization’s objectives.
Job Details
Θ Positions: Billing Systems Analyst I
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 31183
Job Description:
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
- Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
- Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
- 1-2 experience with System monitoring and ITSM processes
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
- Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
- Able to perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
- Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
- Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
- Document operational and system architecture processes and configuration and identify automation opportunities where applicable
- Participating in Operations 24×7 on-call rotation schedule
- Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
- Able to capture chronology of events for critical and high alerts.
- Willing to work in rotational 24*7 Shifts.
- Experience with good communication skills and customer connection.
Perks & Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
How to Apply
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