Associate Service Desk Analyst Job Openings in Bangalore 2026!!!
CSC Global announced job vacancy for the post of Associate Service Desk Analyst.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CSC Global |
| Required Qualifications | Engineering / Post Graduate |
| Skills | Knowledge of Network, AD, Messaging and Infra issues Troubleshooting |
| Category | Technology Administration and Support |
| Work Type | Onsite |
You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to their user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing their internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.
Job Details
Θ Positions: Associate Service Desk Analyst
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 15626
Roles and Responsibilities:
- Providing support to all internal/external teams for tech/operational queries.
- Work closely with Service Delivery, Internal Tech team, to Identify and get issues fixed by Product and Tech teams.
- Ability to find gaps, issues, or potential improvements in the system.
- You understand, investigate, and solve complex and challenging technical problems.
- Regularly track various metrics and KPIs associated with TechOps Centre, adhering to defined SLA’s and the ITIL best practices.
- Participate in on-call rotation basis, Rotational shift.
- Implement robust monitoring and alerting system and optimize for scale and performance.
- You ensure compliance with departmental policies (i.e., release management, IT security standards, incident & problem management).
- Responsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals
Required Skills & Qualifications:
- A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment.
- Educational qualification: BE/ BTech/ MCA/ MTech.
- ITIL certification or a willingness to undertake.
- Experienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange, Active Directory account management.
- Knowledge of Network, AD, Messaging and Infra issues Troubleshooting.
- A disciplined approach to implementation, support, and documentation.
- Customer focused with a drive, motivation, and enthusiasm towards getting the job done and deliver a high-quality service.
- Ability to work under pressure and tight deadlines.
- A hands-on approach and can-do mentality with ability to deliver to commitments.
- Self-starting and self-motivated and professional with ability to take on responsibility.
- Result driven and are always looking for improvement opportunities.
- Willingness to learn and continue to develop technical knowledge and develop you colleagues.
- Willingness to travel, if required
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