Customer Support Associate Job Openings in Pune 2026!!!
Convera announced job vacancy for the post of Customer Support Associate.The place of posting will be atPune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Convera |
| Required Qualifications | Graduate |
| Skills | Excellent time management and attention to detail |
| Category | Customer Support |
| Work Type | Onsite |
Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Customer Support Associate. Motivated by their values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid They are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, they leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to their customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Job Details
Θ Positions: Customer Support Associate
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4957590101
Job Description:
- Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
- Keying in transactions, sending customer communications and processing payments
- Running, analyzing and providing reporting to internal and external clients
- Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
- Running daily controls to ensure smooth running of our day-to-day processing and working with other internal departments should any concerns aris
- Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
- You must be able to work well independently and as part of a team, be it in an office or remote environment You will ideally have:
- Experience in a busy team in a client facing function, within a financial services environment
- A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture
- Excellent communication and listening skills with ability to network and build internal and external relationships at all levels.
- Excellent time management and attention to detail
- Proactive & not afraid to speak up should you see something you don’t think looks right
- Experience using MS Outlook, Excel, Word, PowerPoint and the internet.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
